Horse-Riding Therapy

Horse-riding therapy for Janina

Instead of sending Christmas cards, CrossConsense’s management decided to support MainLichtblick e.V. again – a non-profit-organization located in Frankfurt that takes care about seriously ill, physically impaired and traumatized children. CrossConsense decided to sponsor a horse-riding therapy for 5-year-old Janina who has been suffering at a chromosome aberration since birth and had a heart surgery recently.
The lively girl adores horses and by sitting on her favorite horse “Fee” (German for fairy), Janina’s motor skills are trained.

MainLichtblick and CrossConsense are very happy about this successful wish fulfillment!

Public Holidays 2019

Public Holidays 2019

2019 will bring some holidays and we would like to inform you when our CrossConsense team will not be in the office because of public holidays. But as you know, for urgent support cases we are always available via our emergency number (Hotline: +49 700 AMOSHELP).

Public Holidays in Hesse (to which Frankfurt belongs to):

Easter WeekendFriday 19 April & Monday 22 April 2019
Labour DayWednesday 1 May 2019
Ascension Day Thursday 30 May 2019
Whit MondayMonday 10 June 2019
Feast of Corpus ChristiThursday 20 June 2019
Day of German UnityThursday 3 October 2019
Christmas Days Wednesday 25 & Thursday 26 December 2019
CrossConsense Customer Support Survey

Results of the CrossConsense Customer Support Survey 2018

Thank you to those who participated in our annual customer support survey and to all of you who provide feedback to us throughout the year. We value your input and recognize it as a key element to the success of our customer support.

The participants of the survey evaluated the different areas of our support and our products as follows (rating score: 1 for the best and 6 for the worst rating).

User Support2
Hosting and Operations2
Business Intelligence1
Consultancy Services1
CROSSMOS2

In other words, you rated our performance between good and very good.

Here are some voices:
How well did you feel our customer support agent understood what you were saying?
Most of the time very well, sometimes additional communication goes on as expected due to the complexity of some requests…

How long did you have to wait until our customer support agent solved your problem or answered your question?
Really depends on the type of request. Routine requests have a quick response. For less routine items it can take quite a long period…

Overall, are you satisfied with CrossConsense’s performance regarding the AMOS upgrade?
Following a number of mails and phone conversations I was happy with the flexibility given to us…

Of course, we know that there is always room for improvement and we initiated countermeasures by hiring new employees in order to cushion bottlenecks and establish a faster and more effective communication with our customers. Right now, we keep an eye on older tickets and hope that we will be able to solve even complex enquiries within the next couple of weeks. So, together with your support (e.g. when one of our customer support agents asks for clarification to one of your tickets, please also give him an answer asap) we are striving for an even better result of our customer support survey in 2019.

Let’s do that together!